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Customer Service Representative

Company Name:
Convergys
customer service
Representative NOW HIRING- VARIETY OF AVAILABLE CUSTOMER SERVICE POSITIONS Customer Service Representative- Be an Advocate for Customers You know that preparation today leads to greater success tomorrow. You've worked hard to develop the skills and knowledge you'll need to make your career goals a reality. We take pride in our ability to develop our new hires to become tomorrow's leaders, and surround them with industry leading technology and top training. Joining Convergys, you'll become part of a team that understands providing excellent results for our Fortune 500 clients enables career growth. We offer our associates clear recognition and rewards for high achievement. We strive to create an environment that clearly communicates the commitment and dedication needed to be the best in our industry. Join us at Convergys. In our state-of-the-art call centers, you'll discover fun, challenging work, surrounded by talented, supportive, managers and colleagues and you'll enjoy: Excellent Benefits Strong Performance Incentives Exceptional Growth Opportunity Industry Leading Training Our Customer Service Representatives Responsibilities Include: >Answer customers' questions via inbound phone calls addressing billing, upgrades or troubleshooting issues for telecommunications, insurance, cable and technology clients. >Strive to meet highest level of customer satisfaction by resolving customers issue in professional and timely manner. >Multitasking through multiple systems while interacting with customers. Skills and Experience: Excellent Customer Service Skills Strong written, verbal and organization skills Superior time management and prioritization skills Proficiency with navigating through multiple systems Experience working with cellular, cable, Internet or telephone products a plus Typing skills Deductive Reasoning Skills Up-selling experience preferred Excellent listening skills Ability to learn on the fly, listen, and apply problem solving skills Minimum of High School Diploma/GED EOE MYK62683JR

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