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Found Shipment Center Specialist

Company Name:
DHL Global Forwarding
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
DHL Express, one of the business units of DHL, takes care of global dispatch and delivery of parcel and express shipments. Come discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded.
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career."
Start YOUR career with DHL today...
We have immediate career opportunities for a Found Shipment Center Specialist at our CVG Hub located in Erlanger Kentucky . The Found Shipment Center Specialist is responsible for lost-shipment research and problem resolution including maintenance of undeliverable-shipment data. He/She will track and identify shipment procedure problems and suggest improvements. This positions is responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of cargo within, into, and out of hubs, gateways or terminal warehouses, and ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.
Key Accountabilities
Sort and research shipments on a daily basis for viable information, maintain lost-shipment data
May open and inspect packages for shipment information
Research and respond to Service Center trace and information requests
Communicate with shippers and consignees regarding lost shipments
Prepare shipments for shipping, using knowledge of domestic and international documentation requirements
Receives and inspects packages/freight.
Issues documents verifying test inspection to applicable department(s)
Ensures the possession of applicable documentation during package/freight pick-up or arrival at warehouse
Once package/freight is checked into the hub, gateway or terminal warehouse, enters its location into computerized tracking system
Loads and unloads trucks, trailers and airline pallets.
Identifies and segregates non-conforming and dangerous goods cargo
Key Requirements
High School Diploma or equivalent, and 1-2 years of relevant experience
Customer service experience
Ability to operate various pieces of office equipment including, but not limited to: ten-key calculator, desktop and laptop computer, keyboard, printer, mouse, copier and phones, as required by position
Ability to respond to requests for information in a clear and understandable manner, via telephone and in writing
Must be capable of extensive physical movement all day; may repeatedly stoop, bend, and/or reach to lift packages weighing up to seventy pounds, maneuver any single package weighing up to one-hundred twenty-five pounds with appropriate equipment or assistance from another person, load or unload from a van, and carry between van and location, or load onto or remove from sort location (quantity and weights depend on shipments/deliveries for the days)
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, color, religion, sex, national origin, disability, veteran status and other protected characteristics.
Please note a resume is required to apply for all DHL positions.
If you do not have one readily available, please visit / to create the necessary documentation.
This program will work on both Windows and Mac operating systems.
Shift work required: Nights/ third shifts
Job function: Customer Service
Country: United States
Reports to: Global QCC Manager
Position offered by: DHL Express US
Contract: Permanent (Full-Time)
Date: 19/05/14
Travel required: No business travels
Work permit required: Yes
Location: Kentucky (Erlanger)
Career level: Operatives/Administrative
Start date: Immediate

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