Transportation Brand Management Analyst

Company Name:
Gap Inc.
Title: Transportation Brand Management Analyst
Other Locations:
Supports North American Brands, DCs and stores operating in Canada and Mexico by providing an accurate & timely delivery schedule on a weekly basis with a 2-4 week forecast, with the first week being accurate. Manages New, Closing and Store Remodel Transportation services, in conjunction with brand Real Estate Operations. Distributes Brand Events and New Flow Calendar information as needed to highlight upcoming events, holidays, special delivery requirements & New Flows throughout Transportation, Corporate Brand Partners & external 3PL Third Party Logistics providers. Manages all Brand frequency changes & store naming conventions to ensure the delivery schedule tool coincides with the brand's current allocation and new flow strategies. Responsible for communicating to all impacted business partners when frequency or altered delivery changes occur. Manage daily communication with stores and providers for all delivery exceptions, including direct store communication. Maintain strong DC, 3PL Provider, and brand relationships & is viewed as a support contact for brand business partners on all Transportation related delivery schedule inquiries & the secondary channel to the Transportation Brand Operations Team and Hub Managers for requested services. Collaborating with the Brands, DC's & external business partners 3PL's to identify additional support opportunities & improve efficiency
Drives transportation-related analysis and programs (system outputs, review of critical data, trend/root-cause analysis, benchmarking, etc.), develop decision-support tools, and enhances systems infrastructure/network capability to support Operational, 3PL, and Brand efforts to ensure Gap Inc. shipments meet service and delivery requirements while optimizing cost and service performance. Exercises independent judgment, strong decision-making and technical skills in relation to business processes and data analysis.
Essential Duties & Responsibilities:
Provide accurate and timely Canada and Mexico store-level Transportation Delivery Schedule on a weekly basis, providing a 2-4 week forecast to Third Party Logistics Providers 3PL , Outbound Transportation and Brand business partners.
Lead for all Canada and Mexico delivery exception communication and issue resolution.
Main contact for 3PL Provider, Hub Manager, Brand Operations and Stores as related to exception issues and Delivery Schedule
Support all new store growth, closing stores and store remodels for all brands in partnership with Store & Real Estate Planning.
Support Service Contact Center team in researching & resolving stores/3PL Providers (external)/DC's inquiries & identify opportunities to continue to deliver excellent service & provide timely communication to drive results and ensure delivery success.
Maintain and own a process to capture the identification of constant brand changes as well as the action plans designed for effortless transitions.
Serve as the back-up Transportation Support Interface with Brands: Execute front end communication processes that ensure outbound operating teams clearly understand & can execute their operations to meet brand expectations. Support the management of multiple brand exception requests to ensure actions are taken to resolve issues.
Assist with ongoing Store Delivery Optimization work by serving as the single point of contact for Hub Managers, Transportation Brand Operation Manager & any On-site Contacts through projected new flows & the stated frequency pre-transition as it relates to any provider change. Support and own the execution of the store specific delivery schedule interim/post-transition.
Ensure data accuracy input into the delivery schedule tool aligns with data loaded into Contact Center. Manage the complexity of multiple markets, DCs and stores and their different methods, tools and needs for supporting their business at current level of growth.
Confirm and/or provide forecasted delivery schedule options to Store Planning for Brand New Flow Release.
Responsible for managing all misrouted and unlabeled cartons in our network specific to Canada and Mexico markets .
Responsible for sending out all internal and external communication as it relates to procedural changes, exploration exercises and delivery schedule change impacts.
Owns and manages holiday exception schedules as it pertains to deliveries in each market and appointment time processes for all brands during peak season.
Identify and communicate opportunities for service, support and operational improvements
Leverage creativity and process knowledge to incorporate innovation into solutions
Manages and uses transportation-related systems
Ensure Gap Inc. performance expectations for external providers are clearly communicated, reinforced, measured, and met
Pro-actively educate and respond to stakeholders and service partners with accurate and timely detail
Act as escalation point-of-contact for issue identification/resolution and continue escalation as appropriate
Collaborate across department to leverage best practices, optimize resources, reduce complexity/redundancy
Own self-development through GPS process, monthly 1:1 touchbase meetings (minimum frequency), and planning professional developmental goals to increase functional expertise
Champion new ideas, actively support change initiatives, and contribute to an inclusive work environment that enables diverse ideas to flourish
Lead continuous process improvement efforts that contribute to organizational success
Educate and coach peers/new hires on existing processes and procedures to increase performance and compliance
Partner with leadership on additional duties, cross-functional support needs and projects as requested
Critical Competencies: Manage Vision & Purpose, Build Effective Teams, Motivate Others, Develop Self & Others, Strategic Agility, Decision Quality, Business Acumen/Technical Skills, Influencing, Drive for Results, Plan, Manage & Measure Work, Priority Setting, Managerial Courage
Demonstrated high level Computer Skills in Microsoft Excel, Word, Access, and PowerPoint applications required /Visual Basic, Business Objects, Crystal, and Cognos preferred
Strong analytical skills with the ability to probe beyond an issue to find underlying cause & determine solution
Strong Attention to Detail and Follow-up
Ability to utilize innovation and logic in creating & developing tools/recommendations
Ability to work under pressure and with high sense of urgency
Ability to make decisions independently and work under general direction
Ability to maintain confidentiality
Ability to work effectively coach, educate, and partner with diverse groups
Minimum experience:
4 years professional experience in Logistics, Retail, Customer Service or equivalent education
Project Leadership experience preferred
Logistics systems user experience (TMS, WMS, Freight Optimization, Load Planning) preferred
Minimum educational level:
High School Diploma required
BA/BS degree or equivalent retail, customer service, and/or logistics experience strongly preferred
Physical Requirements:
Minimal Travel Required
Flexible to work non-traditional hours (shift, weekend, on-call and holidays) to support 24x7 operations
Flexible to adjust hours/schedule on short-notice (same day/weekend) to support unplanned issue resolutionLogistics/Distribution Center
Organization: Corporate

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