Spanish/English Bilingual Customer Service-PT and FT
Company Name:
Convergys
Spanish/English Bilingual Customer Service-PT and FT Requisition #: 120537 Location: , Erlanger KY, United States Job Type: Sales & Service Rep
Job Description: Data Collection Interviewersare responsible for making outbound calls to customers (households and businesses), and conducting market research studies/customer satisfaction surveys via the telephone to obtain product knowledge for clients. Principal Duties and
Responsibilities: Conduct telephone interviews, using Computer Assisted Telephone Interviewing (CATI) system. Accurate documentation of sample dispositions using Sample Management System (SMS). Follow standard interviewing procedures established by Convergys Marketing Research and/or the client. Utilize proper probing and clarification techniques for open-ended questions. Perform additional specialized/clerical tasks as assigned by the Data Collection Manager Education & Professional Certifications: High School Diploma/GED Candidate Profile: FLUENT IN BOTHSPANISHAND ENGLISH-SPOKEN AND WRITTEN Good Customer Service skills and orientation At least 1 year customer service experience Excellent verbal communication skills and enunciation Good computer skills; Able to use a Windows based system Accurate keyboarding, typing Solid work ethic and reliability Ability to work shift hours as required EEO Employer/Vet/Disabled #LIEstimated Salary: $20 to $28 per hour based on qualifications.
Convergys
Spanish/English Bilingual Customer Service-PT and FT Requisition #: 120537 Location: , Erlanger KY, United States Job Type: Sales & Service Rep
Job Description: Data Collection Interviewersare responsible for making outbound calls to customers (households and businesses), and conducting market research studies/customer satisfaction surveys via the telephone to obtain product knowledge for clients. Principal Duties and
Responsibilities: Conduct telephone interviews, using Computer Assisted Telephone Interviewing (CATI) system. Accurate documentation of sample dispositions using Sample Management System (SMS). Follow standard interviewing procedures established by Convergys Marketing Research and/or the client. Utilize proper probing and clarification techniques for open-ended questions. Perform additional specialized/clerical tasks as assigned by the Data Collection Manager Education & Professional Certifications: High School Diploma/GED Candidate Profile: FLUENT IN BOTHSPANISHAND ENGLISH-SPOKEN AND WRITTEN Good Customer Service skills and orientation At least 1 year customer service experience Excellent verbal communication skills and enunciation Good computer skills; Able to use a Windows based system Accurate keyboarding, typing Solid work ethic and reliability Ability to work shift hours as required EEO Employer/Vet/Disabled #LIEstimated Salary: $20 to $28 per hour based on qualifications.
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